Terms & Conditions

Terms & Conditions
All Faisa garments are hand made and produced on an order basis.
Orders will only be processed when paid in full.
Faisa reserves the right to change pricing at any time without prior notice.

Lead Time
A lead time of 5-7 working days is required for production.

Shipping
Main Areas:
Please allow for 2-3 working days to receive your order.
Grey / Outlying Areas:
Please allow for 5-7 days working days to receive your order.
Once garments have been handed over to the courier it is the customers responsibility to check and track the shipment. Faisa will not supply shipping updates.

Postage to PO Boxes is not accepted.
Courier fees are non-refundable.

Orders:
How to place an order:
Simply follow the order prompts

• Select items.
• Add them to your shopping cart.
• After checking your basket, click the proceed to checkout button
• Fill out the requested details and select your method of payment
• Please note it is very important you provide your contact details (cell phone number & email address)
• Once paid – You will then be taken to an order confirmation page which will give you your order number

You will receive an email to the same associated email address you used in the billing/order details. This email will confirm your order, and payment.

Payment:
How do I pay for my order ?
Currently you can pay via PayFast:

• Credit card
• Debit card

All orders are in ZAR (assigned currency)

When will I be charged?
You will be charged upon checkout.

Sale Items
We do not accept refunds or exchanges on sale items.

Exchange Policy
From the date of receiving your order, you have 24hours upon recieving to exchange it for a different size. All garments are to be returned with packaging and in the same state as received. Exchanges will be void if the garment has been worn. *Garments cannot be exchanged for newly released collections. *Altered garments cannot be returned.

Refund Policy
strictly No refunds.

Custom Orders
If your garment has undergone custom measurements and alterations we will not accept any exchanges or refunds due to the garment being custom made for your order. IE: We alter your garment to be shorter.

Pop up stores:
In no way or form can an online purchase be exchanged/returned at a POP UP store – online purchases will have to follow the correct online exchange protocol to exchange an item. All POP UP sales are final and cannot be exchanged with online merchandise.

Agreement:
By proceeding with your order it is deemed that you have read, understood, and agreed to the terms and conditions.

For more information, you can contact us: info@faisa.co.za